Cancellations must be made 14 days prior to the event/pick-up. If a cancellation occurs after 14 days before the event, 20% of the total rental fee will be charged or non-refunded from the deposit provided, or the credit card on file.
This is because the day that you have booked the rental, the products are not available to other potential customers. This policy helps us to ensure that your order is packed as accurately as possible.
We accept cash, debit, cheque, e-transfer and credit. There will be additional charges if any items come back broken, or if items are missing. Potential deposit that will be refunded to lessee if he/she returns the product, and if he/she does not cancel 14 days or less upon pick-up date. Upon payment, lessee must sign the terms of agreement and have read the cancellation policy. Pending on items, a deposit may be required.